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frequently ask questions

What are the hours for customer support?
Will customers receive notification when their order ships?
What are the payment options? (major credit cards? PayPal?)
How much is sales tax?
Can customers change or cancel an order?
When will customers be billed for their orders? When it ships?
Do you ship outside the U.S.?
When can customers expect their credit back after returns?
What is the return policy?
How can customers file a return?
Is there a surcharge on certain items?
What is the warranty policy? What will the warranty not cover?
Which carriers do you use for shipping?
Is there a faster method customers can use?
How long will it take for customers to get their orders?
What are the shipping rates?
Can customers see shipping information?