frequently ask questions
▸What are the hours for customer support?
▸Will customers receive notification when their order ships?
▸What are the payment options? (major credit cards? PayPal?)
▸How much is sales tax?
▸Can customers change or cancel an order?
▸When will customers be billed for their orders? When it ships?
▸Do you ship outside the U.S.?
▸When can customers expect their credit back after returns?
▸What is the return policy?
▸How can customers file a return?
▸Is there a surcharge on certain items?
▸What is the warranty policy? What will the warranty not cover?
▸Which carriers do you use for shipping?
▸Is there a faster method customers can use?
▸How long will it take for customers to get their orders?
▸What are the shipping rates?
▸Can customers see shipping information?